Support · every time zone

How can we help?

Email or WhatsApp us from anywhere. A real person replies within one business day, in English.

Support hours Mon–Fri 09:00–18:00 IST (UTC+5:30)

Email support

Best for account, payment and refund questions. Every message gets a reply within one business day.

support@bandladder.com

Quickest for short questions. Message from any country; no call needed and no phone number required on your account.

Message +91 96280 28245

Fix it yourself

Most sign-in problems are a password reset away. Payments, currencies and refunds are explained below.

Send us a message

We reply to the email you enter here. No account needed.

Before you write

Can I pay from outside India?+

Yes. Checkout shows prices in your currency and accepts international cards. The exact total is confirmed before you pay, and every plan is a one-time payment with no auto-renewal.

How do refunds work?+

Read the cancellations and refunds policy first; it covers what is refundable and how long it takes. If your case fits, email us with the payment date and amount and we handle it from there.

Do I need a phone number?+

No. Accounts work with just an email, or Google or Apple sign-in. Phone verification is only used for optional WhatsApp updates.

Which exams and versions do you cover?+

IELTS Academic, IELTS General Training, PTE Academic and PTE Core. Your account is set to one exam version; tell us if you chose the wrong one at signup.

Pricing in your currency Refund policy Privacy

Bandladder Private Limited (CIN U85500DL2026PTC461205) operates from Sector 84, Gurgaon, Haryana, with its registered office in Dwarka, New Delhi, India. Every purchase comes with a tax invoice by email.