The table illustrates how patients rated five distinct aspects of service at three different health centres: Longston, Peveril, and Marchbank. The ratings are measured on a scale from 1 (very poor) to 10 (excellent).
Overall, Peveril Centre achieved the highest scores in every category, resulting in the best overall average of 8.3. Conversely, Longston Centre recorded the lowest performance, with an overall average of 5.8, while Marchbank Centre occupied the middle position with an average of 7.2.
Regarding specific services, Peveril Centre excelled in 'Response to concerns' and 'Booking appointments', scoring 9.6 and 9.1 respectively. In contrast, Longston Centre performed poorly in these areas, with scores of 4.3 and 5.2. Marchbank Centre showed moderate results, scoring 6.5 for response to concerns and 7.8 for booking appointments. The 'Doctors' service' was the most highly rated aspect across all three centres, with scores of 8.0, 8.7, and 8.4 for Longston, Peveril, and Marchbank respectively.
Finally, the 'Pharmacy' service received the lowest ratings at all three locations, with scores ranging from 5.1 at Longston to 6.3 at Peveril. Similarly, 'Care of children' saw moderate satisfaction, with Peveril leading at 7.5, followed by Marchbank at 7.3 and Longston at 6.3.